At PLC ERA, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied, you can return or exchange eligible items according to the policy outlined below.

✅ 1. Return Eligibility

• Time Frame: You can return products within 30 days of the delivery date.

• Condition: Items must be unused, undamaged, and in their original packaging with all accessories included.

• Non-Returnable Items:

  • Customized or special-order products.

  • Clearance or final sale items.

  • Products missing original packaging or accessories.

💳 2. Refund Process

• Method: Refunds will be issued to the original payment method or as store credit, based on your preference.

• Time Frame: Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days.

• Partial Refunds:

  • Items returned in a condition different from when received may qualify for a partial refund.

  • Shipping fees are non-refundable.

📦 3. Return Shipping

• Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping Labels: If you receive a defective or incorrect product, we will provide a pre-paid return label.

• Restocking Fee: A 15% restocking fee may apply to non-defective returns.

🔍 4. Contact Information

For return requests or questions, please contact us:

• 📧 Email: info@plcera.com

• ☎️ Phone: +86 13414522010

• 🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)

⚙️ 5. How to Initiate a Return

1. Contact Us: Email or call us with your order number and the reason for the return.

2. Receive Instructions: We’ll provide you with the return shipping details.

3. Ship the Item: Send the item in its original packaging with all included accessories.

4. Refund or Exchange: Once we receive and inspect the return, we’ll process your refund or exchange.

💡 Note: PLC ERA reserves the right to refuse returns that do not meet the conditions outlined above.