Return Policy

Return & Refund Policy

1. Overview
Thank you for shopping at PLC ERA. This Return & Refund Policy applies to all electrical and industrial automation products purchased through our website, plcera.com. We are committed to providing high-quality products and ensuring a fair and transparent return process. Please read this policy carefully before making a purchase.

2. Return Timeframe
You may request a return within 30 days of receiving the item. All return requests must be initiated within this period.

3. Conditions for Return
To be eligible for a return, your item must meet one of the following conditions:

  • Defective or Damaged: The product is defective, malfunctioning, or arrived physically damaged.

  • Incorrect or Incomplete Shipment: You received an item that does not match your order, or parts are missing.

  • Change of Mind (Unopened Only): You changed your mind, and the product is unused, in its original sealed packaging, with all tags and accessories included.

Important Note for Industrial Products: We understand that testing is often necessary to verify functionality. Therefore, products that have been opened or tested may still be returned if they are found to be defective or not as described. Please contact our support team for assistance.

Non-Returnable Items:

  • Specially customized or programmed items (clearly marked as such before purchase).

  • Products damaged due to misuse, accident, improper installation, or operation outside specified parameters.

  • Software or digital products where the license key has been activated.

  • Items marked as “Final Sale” or “Non-returnable”. We currently do not have any products under final sale.

4. Return Process
Step 1: Contact Us
To start a return, please contact our customer service team at info@plcera.com with your order number and reason for return. For defective items, description or evidence of the issue is required.

Step 2: Obtain Authorization & Instructions
After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without an RMA number will not be accepted.

Step 3: Ship the Item Back
Please securely pack the item, preferably in its original packaging, and include the RMA number. We strongly recommend using a trackable shipping service.

Step 4: Inspection & Refund
Once we receive and inspect the returned item (typically within 5 business days), we will notify you of the approval status. If approved, your refund will be processed as outlined in Section 6.

5. Return Shipping Costs

  • We Will Pay: If the return is due to our error (e.g., defective item, wrong product shipped) or confirmed shipping damage, we will cover the return shipping costs.

  • Customer Pays: If the return is due to a customer’s selection error (e.g., ordered an incorrect model) and the product is unopened, the customer is responsible for the return shipping costs. These costs may be deducted from the refund amount.

6. Refunds
Method: All refunds will be issued to the original payment method used for the purchase.
Timing: After we approve your return, please allow 5-10 business days for the refund to be processed. The time it takes for the funds to appear in your account depends on your payment provider’s policies and may take an additional 3-10 business days.

7. Reporting Damage in Transit
If you notice visible damage to the shipping box upon delivery, please take photos of the box and contact us within 14 days to file a carrier claim and arrange for a replacement or refund.

8. Policy Location & Updates
This policy is publicly available on our website. You can find it linked in the footer of plcera.com.
We reserve the right to update this policy. The "Last Updated" date at the bottom will reflect any changes.

9. Contact Us
For any questions regarding returns or this policy, please contact us:

  • Email: info@plcera.com

  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)

Thank you for your understanding and support.

This website is operated by KERNAL AUTOMATION CO., LIMITED, whose trading brand is PLC ERA.

Last Updated: January 2026