SHIPPING

Whether you choose UPS, FedEx, TNT or DHL, we will work closely with these courier companies to ensure prompt and secure delivery of your orders. We will provide you with the tracking numbers for your orders, allowing you to monitor the shipping progress at any time. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Besides， to ensure timely delivery of your orders, you have the option to select your preferred freight forwarding company in addition to our primary courier options, which include UPS, FedEx, and DHL.

RETURN POLICY

At PLC ERA, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied, you can return or exchange eligible items according to the policy outlined below.

✅ 1. Return Eligibility

You can return products within 30 days of the delivery date.

Items must be unused, undamaged, and in their original packaging with all accessories included.

💳 2. Refund Process

Refunds will be issued to the original payment method or as store credit, based on your preference.

Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days.

📦 3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If you receive a defective or incorrect product, we will provide a pre-paid return label.

A 15% restocking fee may apply to non-defective returns.

🔍 4. Contact Information

For return requests or questions, please contact us:

Email: info@plcera.com

Phone: +86 13414522010

Support Hours: Monday – Friday, 9 AM – 6 PM (EST)

⚙️ 5. How to Initiate a Return

Email or call us with your order number and the reason for the return.

We’ll provide you with the return shipping details.

Send the item in its original packaging with all included accessories.

Once we receive and inspect the return, we’ll process your refund or exchange.

💡 Note: PLC ERA reserves the right to refuse returns that do not meet the conditions outlined above.